Aura Botanika, based in Medellín, Colombia, is committed to protecting the privacy of its users. By using this website, you agree to the terms of this privacy policy.

1. Personal data collected
We collect the following data: name, last name, shipping address, e-mail, phone number. This information is necessary to process orders, to provide customer service, send you notices (such as newsletters) and to improve the site experience.

2. Use of information
The information collected is used solely for operational purposes: for the management of orders, the direct communication with the customer, and occasionally for promotional communications if the user has given his consent.

3. Data protection
Our website is protected by security protocols (HTTPS). The data are stored securely and are not shared with third parties, except with the payments platform MercadoPago.

4. Retention of data
The personal data will be kept for a period of 5 years or until the user requests its deletion.

5. Rights of users
You can request the modification or deletion of your personal data at any time by writing to us through our contact form.

6. Underage
This site is not intended for persons under 18 years of age.

7. Cookies
We do not use cookies for tracking, currently, but the site can store the technical cookies that are essential for their functioning.

8. Contact
For any questions or request related to your personal data, you may contact us through our contact page.